Skip to main content
Skip listing
Storage & organisation
Furniture
Outdoor products
Textiles
Kitchenware & tableware
Food & beverages
Lighting
Decoration
Rugs, mats & flooring
Pots & plants
Kitchen & appliances
Beds & mattresses
Baby & children
Bathroom products
Home improvement
Laundry & cleaning
Home electronics
Smart home
Pet products
Winter holiday

General Terms and Conditions - Second Life of Furniture

1. Introductory Provisions

IKEA Česká republika, s. r. o., belongs to the IKEA Group and in their department stores offers sale of furniture and wide range of home accessories to the customers, including services.

For this purpose IKEA Česká republika, s. r. o., registered seat Skandinávská 131/1, 155 00 Prague 5, Company ID: 27081052, incorporated in the Companies Register held by the Municipal Court in Prague, file C 94828 (hereinafter referred to as the “Company”), issue these General Business Terms and Conditions (hereinafter referred to as “GBTC”), regulating basic terms and conditions for providing individual services to the customers.

These General Terms and Conditions - Second Life of Furniture enter into effect on 21st March 2023 and replace the previous wording of these terms and conditions.

The Company reserves the right to change and amend these General Business Terms and Conditions at its sole discretion.

Changes or amendments to these General Terms and Conditions (the "GTC") shall not apply to Purchase Contracts made before the effective date of such change or amendment.

These GTC are governed by Act no. 89/2012 Coll., the Civil Code, and constitute an integral part of every Purchase Contract entered into between the Company and its customers (the "Customer"). By sending an order for the sale of goods to the store (the "Order"), the Customer confirms that they have been acquainted with their contents and accept them without reservation.

Transportation is provided for the Company by the contractual partner Hral, s.r.o. for all department stores (hereinafter referred to as the "Carrier").

The Company and the Customer enter into a Purchase Contract based on the sent Order and confirmation of the purchase price.

  • The Customer acknowledges that the Company is the exclusive distributor of the IKEA range in the Czech Republic and that the Company is not authorized to sell or distribute the IKEA range for the purpose of resale or rental by the Customer to third parties (in the wholesale mode), both in the Czech Republic, so abroad. By paying for the order, the Customer confirms and declares that he is purchasing the IKEA range, which is the subject of it, exclusively for his own use, that he is the end user of the goods purchased from the Company and that these goods will not be the subject of the Customer's business, in particular in the form of their resale to or rental to third parties .

    The Customer declares and warrants to the Company that the product has no legal defects, i.e. in particular that it is not encumbered by a lien, other right of use or any other right of a third party. 

    The Customer further declares that he is not criminal prosecutions or enforcement proceedings against him and that the product is not listed on a register of movable assets made by a bailiff or administrator.

    If the product constitutes joint property of spouses, the Customer declares that they have informed their husband/wife of the intended sale of the product according to the Purchase Contract. In the event that this statement is untrue, the Customer is obliged to compensate the Company for any damage incurred. The Customer further declares that the product originates from a non-smoking environment.

  • The Customer is liable for defects to the product at the time of ownership transfer to the Company, except for defects of which the Company would have been aware, while paying normal attention, when entering into the Purchase Contract, unless the Customer has concealed these defects or assured the Company of the absence of any defects.

    In the event of any defect in the product for which the Customer is liable, the Company shall have the right to withdraw from the Purchase Contract.

  • The Customer undertakes to confirm to the Company within seven days of the price quote as to whether it agrees with this quote.

    The risk of damage to the product passes to the Company at the moment of receipt of the product by the Company. If the Customer uses the delivery service, then the risk of damage to the product passes to the Company at the moment of receipt of the product from the Carrier.

  • In the event that the Customer is unable to deliver the product to the Company themselves, it shall utilize the delivery service offered for the Company by the Carrier or deliver the product to the selected IKEA Delivery Point.

    The Customer is obliged to pack the product properly and prepare it for delivery. Otherwise, the Carrier may refuse to accept the product.

  • In addition to the reasons stated in law or in other provisions of these GTC, the Company is entitled to withdraw from the Purchase Contract after the sale of the product by the Company to a new owner if it emerges that any of the Customer's statements in these GTC is not true, irrespective of whether of the Customer knew about this or not at the time of entering into the Purchase Contract. In the event that the Purchase Contract is terminated, then the Customer is obliged to return the product to the Company no later than 5 (five) working days from the date of termination of the Purchase Contract. Otherwise, a storage fee to the amount of 80 Kč/day shall be charged. In this case, the Customer is obliged to return the discount card (corresponding to the financial amount) to the Company.

    Withdrawal from the delivery service is possible only within twenty-four hours from the agreed date of delivery. Otherwise, the Customer is obliged to pay all costs associated with delivery.

  • The price of the Service is indicated in the current price lists of services available in department stores and on the Company's website www.IKEA.cz. (specifically Offer furniture - The second life of furniture (druhyzivotnabytku.cz

    The shipping cost will be deducted from the final amount that the Customer receives from the Company for the product. In the event that the Customer uses the shipping offer, the discount card will be sent to the Customer electronically to the contact email specified in the Order within seven (7) days.

  • The Company answers customers' questions on the telephone number: +420 296 181 650 every day during working hours or at IKEA.cz/kontakt, or in any store of the Company in the territory of the Czech Republic. More information at IKEA.cz/obchodnidomy.

  • The personal data will be processed for the purposes of the order execution for the period needed to its fulfilment, the resolution of possible claims of the Customer regarding the faulty fulfilment and further if it is required by the special regulations (especially by the tax law). The personal data will be processed on the basis of the contract between the Customer and the Company. The Data receivers will be the contractual partners of the Company providing the services needed for the order fulfilment and handling of complaints.The provision of the personal data is required for the conclusion of agreement, but in the case the Customer won’t provide them, then the order cannot be executed. The Customer has the right to access its personal data, the right to their rectification or erasure, possibly the right to restriction of their processing and the right to their portability and have the right to object to the processing.The Customer can apply the rights on the contacts below. The Customer has the right to lodge the complaint at local supervisory authority, Úřad pro ochranu osobních údajů, the seat and the contacts are available on the website www.uoou.cz

  • The Company will use contact personal data of the Customer for the purpose of the satisfaction survey and to offer its goods and services on the legal basis of legitimate interest. The Customer has the right to opt out from such communication in the time of the contract conclusion or later on the contacts below. Personal data will be stored for 1 year for the purpose of evaluating customer satisfaction.

  • In the written form by the post on the address Privacy officer, IKEA Česká republika, s. r. o., Skandinávská 15a, 155 00 Praha 5, or by the e-mail on the address data.privacy.cz@IKEA.com

  • The Czech Trade Inspection Authority is the authority responsible for supervision. Possible disputes between the Company and the Customer regarding obligations arising from concluded Orders may be resolved out of court. The Czech Trade Inspection Authority is the subject for out-of-court dispute solution (www.coi.cz).

    It is also possible to use the online platform for resolving consumer disputes at https://webgate.ec.europa.eu/odr.